Terms & Conditions

GENERAL:

1. Subject to the acceptance of the application and technical feasibility Ethernet Xpress India Pvt. Ltd. (EXPL) will endeavour to provide the Broadband service at the earliest.
2. In order to subscribe to EXPL one must be 18 (eighteen) years of age or older and must provide valid documents as requested.
3. Devices and Installation Charges are NON refundable / NON transferable. Installation charges includes: Activation Fee + Installation cost Fee.
4. Plan amount is NON refundable / NON transferable to any other account.
5. EXPL does not hold responsibility for lesser Download / Upload data rates caused by the accessed website status, the international gateway or the media.
6. The Residential Broadband connection is likely to be withdrawn in case the customer surrenders the Broadband connection.
7. If a connection is taken during an offer period and devices are provided free of cost, then the devices will be the sole property of EXPL & the device must be returned back at the time of termination of service in working condition. Fiber cable used for a connection remains as the sole property of EXPL.
8. Modem / Modem + Router comes with 1 year warranty from date of installation no matter how many replacements are made during the warranty period.
9. Warranty will be treated null & void if product is physically damaged, water damaged, burnt, broken by natural disaster, or use which is different from the EXPL advice and instructions.
10. EXPL will only be able to replace defective product with a same model or an equivalent product. No option of upgrading to or substituting different products. The maximum liability of EXPL is equal to, and no higher than the products purchased price.
11. Please retain the invoice or receipt to verify the purchase for any warranty claim. EXPL may decline to offer warranty service if the effective invoice or receipt is failed to be produced.
12. Power Supply, LAN, WiFi Router, Extenders and internal fittings of cables and wiring to be taken care by the customer.
13. EXPL will provide service till our devices (Landline handset, Modem / Modem + WiFi Router) whichever are mentioned in application form and will NOT be responsible for any additional purchase (LAN, Routers, Extender, etc.) from EXPL employees / third party.
14. Shifting of a Residential Broadband connection is subjected to the technical feasibility. If feasible, shifting of connection will initiate after the payment of shifting charges. If existing device (Landline, Modem / Modem + WiFi Router) doesn’t support at place of shifting, then, device replacement charges are applicable.
15. If devices are provided free of cost and does NOT support at place of shifting, the devices must be returned back in working condition with the power adapter.
16. Conditions for providing Home / Business Plan.
17. A Residential Broadband plan can only be offered to subscribers working at homes / at residence for personal purpose.
18. Subscribers having connection in the name of company firms, shops, education institutes or any other commercial entity can be given only Corporate Plans. They are not eligible for Residential Broadband plans.
19. Connection working in individual names at commercial business/office premises are also not entitled for Home plans.
20. EXPL shall endeavour to provide reliable & efficient services to its customer.
21. EXPL may update its Internet services, provide new facilities, modify & delete certain features, upgrade its network capacity, bandwidth, speed, add new nodes & reconfigure its network as per need without prior intimation.
22. EXPL may revise the tariff & offers for its Residential Broadband Services & its Value-Added Services from time to time at its own discretion.
23. Offers / schemes provided by EXPL will be subjective to area & you may have to contact our team to know more.
24. Technician charges will be applicable if the users face issues with third party devices and wants a technician visits their residence.
25. Reconnection of services – account will be suspended if NOT recharged within 3 months. Reconnection charges are applicable.
26. If payment done via Cheque, connection will be processed once cheque is cleared. If Cheque bounced, return charges of Rs.350/- will be applicable.
27. If customers want to activate their future plan, the existing plan data or valid days will not be carried forward the future plan.
28. A 1 month plan consists of 30 days plan period and so fourth goes on for Quarterly, Half yearly and yearly plan too (e.g. 6 months x 30 days = 180 days plan period).

OTT SUBSCRIPTION

1. A Subscription fee will be charged accordingly to the Plan chosen, for which, the OTT based Content Services made available through the respective content providers & the same will be billed at the EXPL customer portal in beginning of Subscription Period.
2. The Data + OTT Subscription Plan opted by you will be effective from the date you select the New Plan and appropriate payments made thereof. Further, all Subscription Fee specified for each Subscription Plan will be exclusive of all applicable taxes & such Subscription Fee billed will be non-refundable /non-transferable irrespective of anything.
3. If the Pricing for the new Subscription Plan opted for is less than that of the earlier Subscription Plan, than the difference in pricing will not be adjusted to the next billing or renewal cycle. Offers and Pricing for Subscription may change subject to Time & Location.
4. The Subscription Services that we offer will be from Third Parties. In such cases it is the Third Parties who shall be the decision makers for the features of the Services & Content and the same shall be subject to change or non-Availability. Ethernet Xpress India Pvt. Ltd. shall hold no responsibility, Liability in this regard.
5. Ethernet Xpress India Pvt. Ltd. will not be responsible for any failure of the OTT services as the causes are beyond its control and should be taken up with the respected content provider, including but not limited to acts of God, war, and riot, acts of civil or military authorities, fire, floods or accident(s), pandemic & emergency situations etc.
6. If you are under 18 years of age, you may use the Service only with involvement of a parent or guardian.
7. The customers account will be suspended if no recharge has been done within 1 year.
8. You shall be responsible for ensuring reasonable security measures regarding your login credentials and in no event shall Ethernet Xpress India Pvt. Ltd. be responsible or liable in this regard.
9. It is herein agreed that all Promotional Subscription to Ethernet Xpress India Pvt. Ltd. OTT services shall be subject to the Terms of Use. Further, we reserve the right to determine your eligibility in this regard.
10. All the terms and condition and the availability of content will be maintained by their respective OTT providers. Going forward if the content provider removes any content from their platform and create a new tier of service for special content, Ethernet Xpress India Pvt. Ltd. won’t be responsible.
11. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts and you hereby consent to receive those communications. These communications will be in accordance with the EXPL Privacy Policy.

VOICE SERVICE – GOA

1. Users in Goa opting for voice services are subject to a yearly service fee.
2. Landline numbers are subjective to area feasibility and availability.
3. The service fee provides users with unlimited minutes for voice calls throughout the subscription period.
4. Customers are required to purchase a handset either directly from us or from a third-party company to avail of voice services.
5. Existing users who wish to enable voice services are obligated to purchase an upgraded modem to support the voice functionality.
6. Customers seeking a new connection are required to inform the sales executive at the beginning of the process if they wish to subscribe to voice services. Failure to do so may result in additional charges for the voice-enabled device if the decision to subscribe is made at a later stage.
7. Customers who choose to subscribe to voice services after the initial connection without prior notification must bear the cost of the voice-enabled device separately.
8. The warranty of the devices purchased are valid 1 year from the date of purchase.
9. EXPL reserves the right to terminate the landline number given to the customer if the customer has not recharged their account within 1 year.
10. Customers can contact our customer support on 1800 266 4986 or [email protected] for assistance with any issues related to voice services, device compatibility, or subscription queries.

REFER A FRIEND – GOA REGION

1. Refer A Friend new offer is live from the 28th March, 2023 – 31st December, 2023.
2. This offer is valid only in Ethernet Xpress’s serviceable areas in Goa and can’t be claimed by existing users who fall under LCO (Local Cable Operators).
3. For one to be eligible to give their referral, they should be an active customer of Ethernet Xpress.
4. The offer you as a customer will receive is a standard 300 Mbps plan with 30 days validity coupon which will be added to the referrer’s EXPL account.
5. The offer your friend will receive is a standard 150 Mbps plan with 30 days validity coupon which will be added to their EXPL account upon activation.
6. The plan coupon can’t be encashed nor can the user club the difference amount to recharge a plan. However, the referral coupons can be collected to upgrade the plan (eg: 2 referrals x Standard plan 30 days validity = Super plan 30 days validity).
7. The plan coupon can be transferred to the referrer’s friends/relatives, he/she has to drop a mail to [email protected] informing who he/she wishes to transfer the plan to. Note that this plan cannot be transferred to a user in the LCO area.
8. The customer can give multiple entries and for each successful installation, the customer will receive the plan accordingly on request.
9. In case the referral is interested in subscribing to Ethernet Xpress but their location is not in the serviceable area of Ethernet Xpress or under the LCO area, then the referral will not be considered.
10. The plan will be credited to the user’s account once the installation is successful of their referral.
11. The connection has to be for home and not commercial use that too for both customers as well as referral.
12. The general terms and conditions of Ethernet Xpress are valid.
13. In case of multiple people referring to the same person, upon installation, the executive will ask the customer to whom the referral coupon should go.

UMBRELLA OFFER TERMS AND CONDITIONS

1. This offer is valid from June 8, 2024 to July 31, 2024.
2. This offer is only available to EXPL users residing in Goa or in serviceable areas in Goa. It cannot be claimed by existing users who are under the Local Cable Operator (LCO) area.
3. This offer is applicable to customers who have referred a friend. Both the user and customer will receive an umbrella in addition with the referral reward i.e. the customer gets 300 Mbps 1 month plan voucher and the friend gets 150 Mbps plan 1 month voucher upon successful connection.
4. If the referred friend is interested in subscribing to EXPL but their location is not in a serviceable area or under the LCO program, the referral will not be considered.
5. This offer is only applicable to residential broadband users and not enterprise users.
6. Customers must subscribe to a minimum Internet plan.
7. Only one umbrella will be given per connection.
8. EXPL is not responsible for the wear and tear of the umbrella.
9. The offer applies to only new subscriptions and not renewals.
10.Customers need to collect their umbrella(s) within 60 days from the date of new subscription/referral.
11. Customers must subscribe to a minimum Internet plan.
12.Only one umbrella will be given per connection.
13.EXPL is not responsible for the wear and tear of the umbrella.
14.EXPL reserves the right to modify or cancel this offer at any time.
15.The general terms and conditions of EXPL are applicable as mentioned on website.

REFER A FRIEND –  MUMBAI REGION

1. Refer A Friend offer is live from the 3rd April, 2023 – 31st August, 2023.
2. This offer is valid only in Ethernet Xpress’s serviceable areas in Mumbai and can’t be claimed by existing users who fall under LCO (Local Cable Operators).
3. For one to be eligible to give their referral, they should be an active customer of Ethernet Xpress.
4. The offer you as a customer will receive is a standard 150 Mbps plan with 30 days validity coupon which will be added to the referrer’s EXPL account.
5. The friend will have to subscribe for a 6 months plan in order for the customer to avail the benefit
6. The plan coupon can be transferred to the referrer’s friends/relatives, he/she has to drop a mail to [email protected] informing who he/she wishes to transfer the plan to. Note that this plan cannot be transferred to a user in the LCO area.
7. The customer can give multiple entries and for each successful installation, the customer will receive the plan accordingly on request.
8. In case the referral is interested in subscribing to Ethernet Xpress but their location is not in the serviceable area of Ethernet Xpress or under the LCO area, then the referral will not be considered.
9. The plan will be credited to the user’s account once the installation is successful of their referral.
10. The connection has to be for home and not commercial use which too for both customers as well as referral.
11. The general terms and conditions of Ethernet Xpress are valid.
12. In case of multiple people referring to the same person, upon installation, the executive will ask the customer to whom the referral coupon should go to.

FREE INSTALLATION OFFER – MUMBAI REGION

1. The Free Installation offer is valid from 21st October – 31st December 2023
2. The free Installation offer is only applicable in areas where EthernetXpress (I) Pvt. Ltd. (EXPL) is providing Internet services.
3. Free Installation can be availed on a minimum subscription of 6 months.
4. Free bridge mode modem on a subscription of quarterly / half-yearly / yearly plan.
5. Dual Band Router cum modem is free to use on 200 Mbps and above half yearly / yearly plan which is subjective to network feasibility.
6. Single Band Router cum modem is free to use on any Half yearly / yearly plan which is subjective to network feasibility.
7. Free Installation Includes free Fiber cable up to 100 meters from the nearest point of presence. If the Fiber cable exceeds more than 100 meters, then the customer will be charged for the additional cable used:

For added 100 meters cable ₹ 1000 (GST exclusive).

For added 200 meters cable ₹ 2000 (GST exclusive).

For added 300 meters cable ₹ 3000 (GST exclusive).

8. If a connection is taken during an offer period and devices are provided free of cost, then the devices will be the sole property of EXPL & the device(s) must be returned at the time of termination of service in working condition. If the device is broken or lost, EXPL will charge the customer as per actuals. Fiber cable used for a connection remains the sole property of EXPL.
9. Modem / Modem cum Router comes with a 1-year warranty from the date of installation no matter how many replacements are made during the warranty period.
10. Warranty will be treated null & void if the product is physically damaged, water damaged, burnt, broken by a natural disaster, or used which is different from the EXPL advice and instructions.
11. If the customer has availed of the Free Installation and WiFi Router offer, the customer won’t be allowed to renew to a lower plan for a period of 1 year, If the customer wishes to renew to a lower plan before their first year of service, they will have to return the WiFi router or pay for the device.
12. If the account is not recharged within 6 months from the date of expiry, then the account will be suspended. Charges are applicable to unsuspend the account.
13. Customers can choose any OTT bundle with the Truly Unlimited plan by paying additional payment towards the OTT Plan mentioned in the Brochure.
14. OTT plans have to be clubbed / purchased along with an Internet plan and not purchased solely.
15. OTT Plan and Internet plan subscription must be of the same duration i.e. if you take a 3 months Internet plan you can only take a 3 month OTT plan and not a 6 months or 12 months. The duration should match of both the Internet plan and the OTT plan.
16. All rentals are exclusive of GST i.e. 18% applicable on the rental and activation fee.

RIGHT TO TERMINATE SERVICE

1. EXPL reserves the right to disconnect the service to any customer in case there is sufficient evidence of the customer intentionally or unintentionally using the service in a manner which would adversely impact EXPL.
2. The customer shall be responsible for using the service only for legal and appropriate purposes.
3. EXPL reserves the right to terminate the services in the event of non-payment of bills preferred by EXPL in accordance with the tariff plans opted by the customer and the extent of usage or any default on the part of customers.

THE CUSTOMER UNDERSTANDS AND ACKNOWLEDGMENT THAT:

1. Mode of connectivity will be Fiber optic which is over head, EXPL gives no guarantee of cable cut. Reporting of a cable cut shall be attended and resolved at the earliest.
2. Necessary Installation charges is payable to EXPL for connecting Modem/ONU another Interface equipment etc. as applicable and the same is nonrefundable / non-transferable. The customer is required to complete necessary formalities at EXPL office.
3. Forgery of any identification or obscuring of hostnames, usernames, IP addresses or any message header information in any data is not permitted.
4. Sending harassing or threatening transmission over EXPL leased Internet service is not permitted.
5. Internet contains unedited materials some of which may be sexually explicit or offensive & provocative for which EXPL has no control.
6. Messages or communications, which are inconsistent with the established laws of the country cannot be created, downloaded or accessed.
7. Customer acknowledges the Terms and Conditions of the offers & policies which are mentioned on the website.
8. If subscribed to OTT services through EXPL, the customer acknowledges the Terms & Conditions mentioned on the website (www.expl.in).
9. Customer accepts total responsibility and risk for use of the Internet Services and is in compliance with all the applicable laws including but not limited to Information Technology Act, 2000 and the Rules made thereunder.